Shipping policy

Thank you for choosing HOMEMATO. We’re committed to making your shopping experience simple, transparent, and dependable—from the moment you place your order until it arrives at your door.

This Shipping Policy explains how we process, ship, and track orders placed through homemato.com.

🇺🇸 Shipping Coverage

HOMEMATO currently offers shipping throughout the 50 United States.

We carefully select available shipping services based on the destination, package requirements, and carrier availability.

After your order is successfully placed, our team begins preparing it for shipment.

Processing Time: 1–3 business days

Orders are generally processed Monday through Friday, excluding U.S. federal holidays and other non-business days.

Processing time includes order verification, preparation, packaging, and handoff to the shipping carrier.

Once your package has been shipped, we’ll send a shipping confirmation email containing your tracking information.

Please Note

Orders placed during weekends or holidays will generally begin processing on the next available business day.

During periods of unusually high order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Standard Shipping

• Estimated delivery: 7–12 business days after shipment
• Shipping cost: FREE
• Service area: All 50 U.S. states

Orders may be delivered through one of the following carriers, depending on destination and availability:

• USPS
• UPS
• FedEx

The specific carrier may vary from order to order. Carrier selection is based on factors such as delivery address, package characteristics, and available shipping services.

Important: Delivery estimates are not guaranteed delivery dates. Actual delivery time may vary depending on the carrier and circumstances outside our control.

FREE  SHIPPING

HOMEMATO currently provides free  shipping on all  orders shipped within the United States.

There is no additional standard shipping fee added to your order at checkout.

If any special shipping option or additional charge applies to an order, the applicable cost will be displayed before you complete your purchase.

We want you to know where your order is every step of the way.

After your package has been shipped, you’ll receive a confirmation email containing your tracking number.

You can use that tracking number to monitor your shipment directly through the carrier’s tracking system.

You may also check your order through our:

Track My Order
Tracking Updates

Sometimes tracking information may take a little time to appear after the carrier receives the package.

If your tracking number shows no movement immediately after shipment, please allow a reasonable amount of time for the carrier's first scan and system update.

Please make sure your shipping information is accurate and complete before submitting your order.

We are not responsible for delays or delivery problems caused by:

• Incorrect or incomplete addresses
• Missing apartment, suite, or unit numbers
• Incorrect ZIP codes
• Customer-provided address errors
• Packages refused or returned because of an incorrect address

If you realize that your shipping address is incorrect after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Although we work hard to keep deliveries on schedule, some circumstances are outside HOMEMATO’s control.

Delivery may take longer than estimated because of:

• Severe weather
• Natural disasters
• Carrier service interruptions
• High seasonal demand
• Holiday shipping volume
• Transportation disruptions
• Incorrect or incomplete delivery information
• Unexpected operational delays

In these situations, the estimated delivery window may be extended.

We appreciate your patience while the carrier works to complete delivery.

Deliveries to certain rural, remote, or less-accessible areas may require additional transit time.

As a general guideline, these locations may require approximately 1–2 additional business days beyond the standard estimated delivery timeframe.

Actual delivery times depend on the destination and carrier service.

If your order has exceeded the estimated delivery timeframe, first check the tracking information provided in your shipping confirmation email.

If the tracking information has not updated for an extended period or you believe there may be a delivery problem, please contact our customer support team.

When contacting us, please include:

• Your order number
• Name used for the order
• Shipping ZIP code
• Tracking number, if available
• A brief description of the issue

This information helps us investigate the shipment more efficiently.

If your tracking information says “Delivered” but you cannot locate the package, please check:

1. Your front door, mailbox, porch, garage, or other usual delivery areas.
2. With household members or neighbors who may have accepted the package.
3. Whether the carrier left the package in a designated safe location.
4. Your carrier tracking page for additional delivery details.

If you still cannot locate the package, please contact the shipping carrier directly and notify HOMEMATO customer support so we can assist where possible.

If your order arrives visibly damaged, please document the condition of the package and products as soon as possible.

Take clear photographs of:

• The shipping package
• Shipping label
• Visible damage
• The damaged product
• Any relevant packaging material

Then contact us with your order information so we can review the situation and provide the appropriate next steps under our applicable return or refund policy.

Our customer support team is happy to help with questions regarding your shipment.

When contacting us about an existing order, please include your order number so we can assist you more quickly.

At HOMEMATO, we believe good service means more than simply shipping an order.

We aim to provide clear shipping information, dependable order processing, useful tracking updates, and responsive customer support throughout your shopping journey.

Thank you for trusting HOMEMATO with your order.

Shop with confidence. We’ll take care of the journey from checkout to delivery.

Business E-mail: support@homemato.com

Phone Number: +1 609-418-6217

Address:439E 32ND ST PATERSON NJ 07504